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Salix Homes recognised for excellent customer service for a second time

15 April, 2021

Salix Homes has once again been awarded a coveted accolade in recognition of our excellent customer service.

We have recently been awarded the Institute of Customer Service (ICS) national ServiceMark accreditation, which we first achieved in 2017.

ServiceMark is a national standard, which recognises an organisation's achievements in customer service, and its commitment to upholding those standards. 

The assessors were impressed by our ‘ongoing commitment to delivering great customer service’.

Sue Sutton, chief executive of Salix Homes, said: “We couldn’t be prouder to have once again been awarded the prestigious ServiceMark accreditation, especially after the particularly challenging year we’ve all faced amid the ongoing Covid-19 pandemic.

“We are pleased to hear that the assessors stated that since 2017, we have not stopped looking for ways to do things better for all our customers, internal as well as external.

“During the assessment, our employees spoke highly about Salix Homes. They take pride in their roles and appreciate the impact that they can have on our customers’ lives and many spoke about how much they appreciate being able to help people, and it’s thanks to their hard work and dedication that makes our organisation what it is today.”

At Salix Homes we have a vision to help communities live, grow and thrive together. Our new Customer Charter, Our Promise to You, sets out our commitment to delivering excellent services. 
We’ve created a comprehensive set of new promises to our residents, so that they know what to expect from us. These promises are based on what is important to our customers.

In February this year, we opened up our new Customer Charter to consultation with our customers. Following the consultation and Board approval, we will be launching the new set of commitments to colleagues and customers in May.