Customer Groups

Salix Homes maintains a dedicated Scrutiny Pool of customers who review our services. Pool members can express interest in a specific area of business, such as rents, repairs, customer services for example and collaborate with others to conduct an in-depth review.

Scrutiny reviews take place twice a year and involve a selected panel from the pool.

Participants are expected to commit to the role which includes attending meetings, examining service areas, reviewing Salix policies, staff interviews and completing individual tasks. Insights gained from your activities will form a report with recommendations for improvement.

Procurement is the process of purchasing goods or services and we want to make sure we’re getting good value for our money when we appoint different companies or organisations to deliver services for us.

It’s important to us that we spend our money wisely and in a way that benefits our customers and communities, so this is where our Procurement Panel comes in.

You’ll be involved in the procurement process, so you can have a say on how we’re spending our money and help ensure we’re getting a good deal.

You’ll get all the training you need to be able to help us in procuring services for our customers.

When we appoint our contractors, we also ask that they carry out extra work or projects that benefit the wider community – this is known as ‘social value’. Our Procurement Panel are also involved in monitoring our contractors to ensure that those extra social value elements are being delivered.

The Complaints Oversight Group help us to ensure we handle complaints in the right way.  Members review how complaints are managed, check that we are responding on time and ensure we learn from complaints.

The group meets with the Complaints Team to review all the data relating to complaints and communications including the response letters that go out when a customer makes a complaint.

The group meet at least four times a year either via Microsoft Teams platform or in person at Diamond House.

To get involved or find out more, please email customer.engagement@salixhomes.co.uk or call 0800 218 2000.

The Apartment Living Forum is a dedicated group of customers that meet to discuss and review the services provided across our 20 high-rise buildings in Salford.  All buildings are managed differently, and to ensure everyone’s voice is heard the aim is that each building has its own customer representative.

The group meet with the Building Safety and Housing teams to monitor building safety and risk matters, including caretaking, cleaning, security and tenancy management.

The group meet at least four times a year either via Microsoft Teams platform or in person at Diamond House.

To get involved or find out more, please email customer.engagement@salixhomes.co.uk or call 0800 218 2000.