Contact us

How to get in touch

MySalix account

MySalix account

Access many of our services through your MySalix online account – 24 hours a day, 7 days a week

Log on or sign up
Email us

Email us

Our email address is enquiries@salixhomes.co.uk

Send us an email
Call us

Call us

Our phone number is 0800 218 2000

Give us a call

Customer service opening hours

Monday to Friday, 8:00am to 9:00pm
Outside of these hours, including weekends and bank holidays, we will continue to offer an emergency service.

Accessibility

We’re happy to take Relay UK calls from deaf or speech impaired customers.

British Sign Language users can call us via a SignVideo BSL interpreter. (More information)

For customers with additional needs, we can also make adjustments to how you access our services, upon request.

Make a complaint or give a compliment

Make a complaint or give a compliment

Let us know whether we're doing well, or if you're unhappy about something

Complaints and compliments
Our office address

Our office address

Reception is open Monday to Friday, 8:30am to 4:30pm (excluding bank holidays)

Salix Homes, Diamond House, 2 Peel Cross Road, Salford M5 4DT

Directions to Diamond House
Press and media enquiries

Press and media enquiries

For journalists and members of the media who wish to contact us

Media enquiries

Some recent compliments we’ve received from our customers…

"Thank you very much!"

I would just like to say a massive thank you to everyone at Salix. From repairs that needed to be sorted to providing me with all the information to be able to live in a lovely, warm, comfortable environment.

Thank you very much.

From a tenant, to our Customer Services Manager

"Proud to be a Salix Homes tenant"

Thank you for the outstanding support and service I had throughout resolving my rent account issue and to the team for the marvellous handling of the matter.

I'm always proud to be a Salix Homes tenant.

A customer helped by Andy, one of our Income Management Officers

"Great customer service from Salix Homes"

Very nice guy, was helpful friendly and quick to check out the repair he was sent to do.

He cleared the bath and told me he was going to send for the drainage team as he thought the problem may occur again.

A customer compliment received for Ryan, one of our plumbers

"Amazing" Night Service Team

Just wanted to say a massive thank you to the Night Service Team who got our fobs sorted today.

You guys are amazing!

A compliment from a Salix Homes leaseholder

Manage my home

Manage my home

All the information you need about your home and tenancy - repairs, payments, safety and more

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How we can help you

How we can help you

An extra helping hand to our customers and local communities

How we can help you