Contact us

How to get in touch

You can access many of our services through your MySalix online account – it’s available 24 hours a day, 7 days a week.

However if you need more help, here’s how you can reach us.




0800 218 2000
We're happy to take Relay UK calls from deaf or speech impaired customers.

Our customer service opening hours are Monday to Friday, 8.00am to 9.00pm.
Outside of these hours, including weekends and bank holidays, we will continue to offer an emergency service.


British Sign Language users can speak to us via a SignVideo BSL interpreter. (More information)

Our address:

Salix Homes
Diamond House
2 Peel Cross Road
Salford M5 4DT

Our office reception is open Monday to Friday, 8.30am to 4.30pm.

Set up a MySalix account today

Press and media enquiries

Please visit our media enquiries page for details of how we can assist.

Some recent compliments we’ve received from our customers…

"Thank you very much!"

I would just like to say a massive thank you to everyone at Salix. From repairs that needed to be sorted to providing me with all the information to be able to live in a lovely, warm, comfortable environment.

Thank you very much.

From a tenant, to our Customer Services Manager

"Proud to be a Salix Homes tenant"

Thank you for the outstanding support and service I had throughout resolving my rent account issue and to the team for the marvellous handling of the matter.

I'm always proud to be a Salix Homes tenant.

A customer helped by Andy, one of our Income Management Officers

"Great customer service from Salix Homes"

Very nice guy, was helpful friendly and quick to check out the repair he was sent to do.

He cleared the bath and told me he was going to send for the drainage team as he thought the problem may occur again.

A customer compliment received for Ryan, one of our plumbers

"Amazing" Night Service Team

Just wanted to say a massive thank you to the Night Service Team who got our fobs sorted today.

You guys are amazing!

A compliment from a Salix Homes leaseholder

Compliments and complaints

Compliments and complaints

Let us know whether we're doing well, or if you're unhappy about something

Compliments and complaints
Manage my home

Manage my home

All the information you need about your home and tenancy - repairs, payments, safety and more

Manage my home
How we can help you

How we can help you

An extra helping hand to our customers and local communities

How we can help you