Salix Homes residents overseeing and helping improve our services.
We have several Customer Groups, made up of tenants, who focus on key areas of the organisation and give us suggestions and feedback to help us make improvements.
Our Customer Groups
There are more than 100 tenants in our Scrutiny Pool.
If our Customer Committee want to find out more about a particular area of our business, they recruit members of the Scrutiny Pool to lend a hand.
These are called ‘scrutineers’ and you’ll get the opportunity to look really closely at how we work and take part in an in-depth review of our services. You’ll be able to ask questions of our workforce, attend meetings and delve deep into the inner workings of our organisation.
You’ll then report your findings back to our Customer Committee, who will feedback those findings to us and suggest ways we can do things better.
You’ll also be paid for your time and all training is provided.
Procurement is the process of purchasing goods or services and we want to make sure we’re getting good value for our money when we appoint different companies or organisations to deliver services for us.
It’s important to us that we spend our money wisely and in a way that benefits our customers and communities, so this is where our Procurement Panel comes in.
You’ll be involved in the procurement process, so you can have a say on how we’re spending our money and help ensure we’re getting a good deal.
You’ll get all the training you need to be able to help us in procuring services for our customers.
When we appoint our contractors, we also ask that they carry out extra work or projects that benefit the wider community – this is known as ‘social value’. Our Procurement Panel are also involved in monitoring our contractors to ensure that those extra social value elements are being delivered.
At Salix Homes, we always strive to do our best, but sometimes we don’t get things quite right – and we want to be open and honest with our customers about the times when things do go wrong.
We’re also committed to learning from our mistakes, so we can make sure we do better moving forward.
Our Complaints Oversight Group work closely with us to develop and review our complaints process and help to improve the experience for customers.
The safety of all our residents and their homes is of utmost important to us.
Since the Grenfell Tower tragedy back in 2017, we’ve really enhanced the safety of our buildings and the ways in which we work to ensure our buildings remain safe places to live, both now and in the future.
We have 19 tower blocks in Salford and our Apartment Living Forum supports us to continually improve our safety measures at our high-rise buildings, and adapt to any new laws and regulations that are introduced with regards to building safety.
Some recent compliments we’ve received from our customers…
"Thank you very much!"
I would just like to say a massive thank you to everyone at Salix. From repairs that needed to be sorted to providing me with all the information to be able to live in a lovely, warm, comfortable environment.
Thank you very much.
"Proud to be a Salix Homes tenant"
Thank you for the outstanding support and service I had throughout resolving my rent account issue and to the team for the marvellous handling of the matter.
I'm always proud to be a Salix Homes tenant.
"Great customer service from Salix Homes"
Very nice guy, was helpful friendly and quick to check out the repair he was sent to do.
He cleared the bath and told me he was going to send for the drainage team as he thought the problem may occur again.
"Amazing" Night Service Team
Just wanted to say a massive thank you to the Night Service Team who got our fobs sorted today.
You guys are amazing!
Never has it been more important for social landlords to listen to the voices of tenants.
We firmly believe our modern approach to customer engagement echoes the recommendations made in the Government’s Social Housing White Paper, calling for greater accountability, transparency and engagement with customers, so we’re very proud to be leading the way.