Performance

Performance Reports

We are committed to the delivery of first class housing services that continually improve and meet our customers’ needs and aspirations.

We aim to provide high-quality housing in clean and safe communities, so that we can help our communities live, grow and thrive, together.

We measure performance across different areas of our business, and publish a report on these each quarter.

Tenant Satisfaction Measures

The Regulator of Social Housing (RSH) sets out their expectations of all providers in the Regulatory Standards. One of these is the Tenant Satisfaction Measures Standard (TSMs).

In line with these expectations, since April 2023, Salix Homes has been collecting operational and customer perception data measures on a monthly basis.

The TSMs will help the RSH monitor how social housing landlords in England are performing in their duties of providing good quality homes and services, and over the past 12 months the information from the TSMs has been helping us get valuable feedback from customers across key areas – including overall satisfaction with the landlord, repairs, ASB, complaints and communication and more.

Over the last year we have already completed over 600 phone surveys with customers. Dissatisfied comments are reviewed, and customers contacted where appropriate, to see if there are any outstanding actions required in relation to the issue they raised.

The full year of TSM results will be submitted to the RSH in June 2024 and published here on our website.

If you are keen to know more about the TSMs, you can find out more through the Regulator of Social Housing Guide.