Salix Homes policies

You can find out more about some of our key policies from the list below.

Salix Homes policies and statements

Salix Homes welcomes all feedback from our customers and recognises that this feedback represents valuable information that we can use to improve the services we offer.

A key part of this feedback is customer complaints, which allow us to learn from experiences where things may have gone wrong and make amendments to our working processes to ensure that they don’t happen again.

More information and our Complaints Policy

The responsibilities of Salix Homes and its employees in respect of the collection, use and disclosure of data and the rights of the customer to have access to personal data concerning them.

Data Protection Policy

We are committed to making sure all our customers have a healthy and safe home, free from damp, mould and condensation.

Read more.

Equality and diversity is at the heart of everything we do. Our commitment to equality and diversity influences:

  • the services we provide
  • our culture and how we do things
  • improving the experience of those who otherwise may have been disadvantaged

Read our Equality and Diversity Policy in full.

Since 4 April 2019, all employers with over 250 employees must publish the following information by law on an annual basis:

1. The mean gender pay gap

2. The median gender pay gap

3. The mean bonus gender pay gap

4. The median bonus gender pay gap

5. The proportion of males and females receiving a bonus payment

6. The proportion of males and females in each quartile band

View our Gender pay gap reports.


Salix Homes recognises its responsibility to ensure so far as is reasonably practicable, the health, safety and welfare at work of all its employees and others who may be affected by its work activities.

The Chief Executive is ultimately responsible for all health and safety matters within the company and considers health and safety to be a prime management function. Operational control of health and safety is the responsibility of the Directors and their Senior Managers.

Ensuring the wellbeing of all people affected by our undertaking requires the determination and positive attitude of everyone. Salix Homes is committed to creating a climate where safe work practices and a safe workplace are the norm and we undertake to comply with all relevant health and safety legislation and industry best practice and any other requirements applicable to the hazards we manage. The methods used to achieve a safe and healthy workplace and workforce are detailed in our health and safety management system, which addresses the following matters:

  • ensuring all employees understand their health and safety responsibilities
  • providing adequate information, instruction and training to ensure their competence.
  • providing and maintaining suitable and sufficient risk assessments and safe working procedures for all work activities.
  • providing safe plant, machinery, equipment and workplaces are provided and maintained.
  • providing adequate financial and personnel resources to monitor and control the implementation of the health and safety policy.
  • appointing competent personnel to assist in securing compliance with statutory health and safety duties

Salix Homes accepts that it is its duty to ensure that everything reasonably practicable is done to safeguard employees and members of the public from personal injury and ill-health in all work activities. In order to achieve this goal, Salix Homes requires the full co-operation and support of all employees to act responsibly and to do everything they can to prevent injury to themselves, their fellow workers and members of the public and assist with the development of health and safety management.

The Health and Safety Policy and supporting procedures are under continual review for improvement and to ensure they remain compliant with current health and safety legislation. As a minimum this Statement of Intent will be formally reviewed on an annual basis. The Health and Safety Policy will be communicated to all employees and will be monitored, reviewed and updated by the Health and Safety Manager and approved by the Board.

This statement sets out the steps that Salix Homes has taken during to address modern slavery risks in our supply chains.

Modern Slavery Statement

Salix Homes has a moral and a legal duty to protect children and adults with care and support needs who are at risk of harm or abuse.

Our Safeguarding Policy provides the framework within which Salix Homes will act to safeguard adults with care and support needs, and children. We will ensure that we are proactive in recognising and reporting neglect and abuse, and work together with other agencies to manage and reduce risks of harm and exploitation.

Read our Safeguarding Policy in full.

We recognise the importance of providing a website that offers an inclusive online experience.

Our website includes the ‘Recite Me’ accessibility assistive toolbar, and has been built with accessibility in mind.

We have also been awarded the Internet Crystal Mark by the Plain English Campaign.

Read our website accessibility statement in full.

Salix Homes is committed to ensuring that probity, transparency and accountability are embedded throughout the organisation and in the delivery of its services.

Key to this commitment is our encouragement of employees, temporary agency workers, contractors, consultants, Board/Committee Members and others with any misgivings about any aspect of our work to come forward and express their concerns about any wrongdoing.

Read our Whistleblowing Policy in full.


Reports, policies and transparency

Reports, policies and transparency

Salix Homes performance, reports, and information

Reports, policies and transparency
Our Vision and Values

Our Vision and Values

How and why we do the things that we do

Our Vision and Values
Our Promise to You

Our Promise to You

The Salix Homes Customer Charter

Our Promise to You