Zero Carbon, Maximum involvement

17th November, 2021

Salix Homes chief executive Sue Sutton talks about the importance of engaging with customers as part of the journey to Net Zero.

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Listening to our customer voice is true customer service

7th October, 2021


In celebration of National Customer Service Week Jim Battle, chair of Salix Homes has written a blog about the importance of great customer service. 


Excellent customer service is not something that just happens. It is something that has to be worked on, honed and harnessed in an organisation- whatever type of business you are.


More importantly, it is achieved because you know your customers, or even better, have structures in place that enable customers to tell you what they want and make sure your services deliver on just that.

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Waste not want not: The furniture recycling scheme helping people and the planet

23rd September, 2021

By Warren Carlon, director of communities at Salix Homes

The UK has got a huge waste problem.

We’ve all seen the scary statistics on plastic waste and the impact it’s having on our environment, but furniture waste is also a major issue too.

Every year, we throw away 1.6million tonnes of furniture and bulky items, which is either buried in landfill sites or incinerated.

To put it into context, 1.6 million tonnes is the equivalent mass of around 10,000 blue whales. That’s every year. Just in the UK.

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The importance of balance in a scrutiny project 

31st July, 2020

Having a modern approach to scrutiny is vital for providers to be able to deliver scrutiny projects that are balanced and effective.

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Volunteering during the coronavirus pandemic

3rd June, 2020

Steve Finbow is our business change project manager. After being put on furlough, he decided to volunteer his time at local charity, That Bread and Butter Thing, as its volunteer coordinator.

The Bread and Butter Thing (TBBT) helps to deliver food to individuals and families going through financial hardship and is helping anyone who has been affected by the COVID-19 pandemic and it has now recently been awarded the Queens Award for Voluntary Services.

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From baristas to barristers

27th January, 2020

To truly hear the customer voice can we continue to rely on goodwill, free time and the promise of a biscuit and a brew? If we want resident engagement to work we must be prepared to pay them for their valued time. Salix Homes chief executive Lee Sugden calls for parity in formal customer engagement

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We need to right the wrongs of Right to Buy

17th July, 2019

As we celebrate 100 years of the council house, Lee Sugden airs his views on the controversial Right to Buy policy.


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If we’re to solve the housing crisis, creating new homes is just as vital as building them

9th May, 2019

The housing crisis won’t be solved by building alone, but converting and repurposing empty buildings into homes can make a valuable contribution, writes Jonathan Drake.

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A housing strategy for the future

18th April, 2019

By Jonathan Drake, service director at Salix Living, the private sector leasing arm of Salix Homes.

The end of this month will see Greater Manchester’s much-lauded A Bed Every Night project draw to a close.

The pioneering initiative launched by Greater Manchester Mayor Andy Burnham last November has given more than 1,600 homeless people a warm place to stay during the cold winter nights.

Of those, almost 500 have now been supported into a permanent home, making a huge impact on the homelessness crisis that is gripping our region.

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Is it time for an apprenticeship rebrand?

7th March, 2019

Our chief executive Lee Sugden gives his take on apprenticeships.

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