Coronavirus information

Latest update

You can find out latest update on our services and safety advice on our updated statement.

Our service

The safety of our customers and colleagues is of the utmost importance to us.  

As advice is changing regularly, we’ll be updating this page with how the COVID-19 pandemic is affecting our services, and the measures we are putting in place to protect our residents and colleagues. 

To help our teams work safely, please continue to stay alert and keep at least a two-metre distance.

Financial advice

We understand that some of our customers circumstances may have changed due to the impact of the Coronavirus and that you may now have concerns regarding the ability to pay your rent.

As a not-for-profit housing association, rent is really important to allow us to carry out essential repairs and maintenance work for our customers, as well as helping us to provide general support.

We want to reassure Salix Homes customers that we are here to support you and if you have any concerns about your ability to pay your rent please contact us. We can work with you and provide advice about any benefits you may be entitled to.

Call us on 0800 218 2000

Virtual job club

Salford Housing Associations Employment Support Partnership run a virtual job club that offers individual advice and support.

Find out more

Are you self-isolating? Or do you have symptoms? 

If you are being tested, have COVID-19 or are self-isolating due to coming into contact with a confirmed case, we’d strongly encourage you to let us know via our contact centre in order to help us keep our staff safe. 

Please call 0800 218 2000 or email  

Should a service be required by a customer with COVID-19, we will try to make necessary arrangements where possible to minimise the risk of spreading the infection further depending on the urgency of the service. 

How can you help to protect yourself?  

Here is latest advice from the NHS website.  

Everyone should do what they can to stop coronavirus spreading. Government advice is to stay at home if at all possible.

It is particularly important for people who: 

  • are 70 or over

  • have a long-term health condition 

  • are pregnant 

  • have a weakened immune system 


  • wash your hands with soap and water often – do this for at least 20 seconds 

  • always wash your hands when you get home or into work 

  • use hand sanitiser gel if soap and water are not available 

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze 

  • put used tissues in the bin immediately and wash your hands afterwards 

  • avoid close contact with people who have symptoms of coronavirus 

  • only travel on public transport for essential journeys 

  • work from home, if you can 

  • avoid social contact with anyone who does not live with you

  • use phone, online services, or apps to contact your GP surgery or other NHS services 

do not

  • touch your eyes, nose or mouth if your hands are not clean 

  • have visitors to your home, including friends and family