Coronavirus information

Our service

The safety of our customers and colleagues is of the utmost importance to us.  

As advice is changing regularly, we’ll be updating this page with how the COVID-19 pandemic is affecting our services, and the measures we are putting in place to protect our residents and colleagues. 

To help our teams work safely, please continue to stay alert and keep at least a two-metre distance.

Current service status:

All of our services are operating as normal, however we continue to have a number of safety measures in place to keep you and our colleagues safe:

  • Our reception at Diamond House remains closed. If you need to contact us log in or register to your MySalix account or call 0800 218 2000
  • Our colleagues will wear a face covering and maintain social distancing
  • In person appointments at our Diamond House office are currently suspended
  • We will check with you if you have any Covid-19 symptoms before being able to visit your home

Financial advice

We understand that some of our customers circumstances may have changed due to the impact of the Coronavirus and that you may now have concerns regarding the ability to pay your rent.

As a not-for-profit housing association, rent is really important to allow us to carry out essential repairs and maintenance work for our customers, as well as helping us to provide general support.

We want to reassure Salix Homes customers that we are here to support you and if you have any concerns about your ability to pay your rent please contact us. We can work with you and provide advice about any benefits you may be entitled to.

Call us on 0800 218 2000

Are you self-isolating? Or do you have symptoms? 

If you are being tested, have COVID-19 or are self-isolating due to coming into contact with a confirmed case, we’d strongly encourage you to let us know via our contact centre in order to help us keep our staff safe. 

Please call 0800 218 2000 or email  

Should a service be required by a customer with COVID-19, we will try to make necessary arrangements where possible to minimise the risk of spreading the infection further depending on the urgency of the service.