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Customer committee

We created our customer committee to put customers at the core of how we operate.

The customer committee members are paid the same as our board members.

Our committee will make sure we meet the expectations and outcomes:

  • of the consumer standards

  • that come out of the Building a Safer Future reform of building safety

They'll do this by:

  • making sure that our customer engagement strategy and structure is effective and outcome-focused

  • getting involved in decisions about how we deliver our service

  • approving service standards

  • monitoring key performance indicators and other information such as customer feedback and complaints

  • planning service reviews

  • commissioning work to scrutinise things in more detail

Meet the committee

Karen Hamilton

Karen Hamilton

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Vicki Gallagher

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Michael Lomas

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Rashidah Owoseni

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Jason Marland

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Charlotte Boardman

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Keri Muldoon

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Marta Diaz

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Cynthia Alloyda

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Margaret Bryant

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Darren Quirk

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