Salix Homes Newsletter
March 2026
Welcome to the March 2026 edition of our customer newsletter, aiming to keep you updated with the latest news from Salix Homes.
In this edition:
• Celebrate 100 years of Salford!
• Update your Universal Credit housing costs
• Household Support Fund
• Reminder: Do you need extra support to evacuate your building in an emergency?
• Reminder: Get involved at Salix Homes
• Reminder: Ask for ID
• Reminder: New contractor
• Salford Youth Zone and Salix Homes partnership scoops ‘Better Together’ Award
Celebrate 100 years of Salford!
Join us this half-term for our Family Fun Day at Ordsall Park as we celebrate 100 years of Salford! Bring your family and friends for an afternoon packed full of fun.
Date: Wednesdaym 15 April
Time: 1–4pm
Location: Ordsall Park – New Park Road entrance
What’s on:
- Information stalls
- Free face painting
- 150 free ice creams (children only)
- Play games like Hoopla, Hook a Duck, Tin Can Alley and lots more
Plus, take part in our special sunflower planting activity, where you can plant your own sunflower to honour Salford’s milestone.
Save the date and join us for a day of fun!
Update your Universal Credit housing costs
Please update your Universal Credit claim with your new housing costs on Monday 6 April.
Doing this on time helps make sure you get the right amount of money and avoids delays.
If you’re not sure how to do this, get in touch – we’re happy to help.
Call 0800 218 2000 or contact our Income Management team on salix.incomemanagement@salixhomes.co.uk
Household Support Fund
You can now apply for round seven (part two) of the Household Support Fund, until Tuesday 31 March 2026.
Salford residents who need financial support with the cost-of-living, specifically to cover costs for food, fuel and energy, regardless of benefit status can apply.
Residents who need support can apply directly for funding on Salford’s Household Support Fund web page or call Salford’s Household Support Fund helpline on 0800 011 3998.
Reminder: Do you need extra support to evacuate your building in an emergency?
From April 2026, all high-rise buildings must have Residential Personal Emergency Evacuation Plans (RPEEPs) as part of new fire safety legislation helping to keep you safe.
What is an RPEEP?
A personal plan for anyone who may need extra support to evacuate their building safely in an emergency as lifts cannot be used during a fire.
Who does this apply to?
Anyone who may find it harder to evacuate, including people with:
• Mobility issues
• Long-term health conditions or mental health needs
• Hearing or sight loss
• Medication that affects alertness or movement
• Alcohol or substance dependency
• Later stages of pregnancy
• Anything else that could affect how you respond in an emergency
You don’t have to wait
We’ll be contacting all customers who live in high-rise buildings to ask a few questions and discuss any support needed and make sure any information we hold is up to date.
We’ll also ask you to sign an Evacuation Statement to share with Greater Manchester Fire and Rescue Service, so they know how best to support you in an emergency. And we will check in with you every year to see if your circumstances have changed.
But you don’t have to wait to hear from us.
If you think you may need extra support to evacuate your building safely in an emergency, please get in touch today. We’re here to help make sure you have the right plan in place to keep you safe.
Call: 0800 218 2000
Email: buildingsafety@salixhomes.co.uk
For more information, click the button below.
Reminder: Get involved at Salix Homes
At Salix Homes, our customers are at the heart of everything we do. We want to hear your views and give you real opportunities to help shape and improve our services.
Getting involved is a great way to have your say, make a difference, and help improve your community.
You can get involved in lots of different ways, from completing a short survey to joining a customer panel or group. You can choose how much or how little time you give, and whether you take part online or in person.
Why get involved?
Getting involved gives you the chance to:
- Share your views and experiences
- Help improve the services you receive
- Influence important decisions
- Meet new people and learn new skills
- Make a positive difference in your community
We offer a range of groups including the Scrutiny Pool, Complaints Oversight Group, Apartment Living Forum, and a brand new Youth Panel coming soon for younger customers.
It’s easy to take part. Click the button below, email customer.engagement@salixhomes.co.uk or call 0800 218 2000.
Reminder: Ask for ID
For your safety and peace of mind, always ask for ID before letting anyone into your home.
If you’re ever unsure whether someone is from Salix Homes, please don’t hesitate to check.
You can call us on 0800 218 2000 and we’ll quickly confirm if they’re a member of our team.
Reminder: New contractor
We are now using Citrus to carry out our electrical testing on all of our properties.
Please remember to ask for ID before letting anyone into your home, and if you’re ever unsure if we have sent them, you can give us a call on 0800 218 2000 to check.
Salford Youth Zone and Salix Homes partnership scoops ‘Better Together’ Award
Salix Homes and Salford Youth Zone have been crowned winners of a prestigious national community award, securing a £5,000 grant to further support young people in the city.
The partnership was named the winner of the Community Award at the Travis Perkins Managed Services ‘Better Together’ Awards, held at the world-famous Silverstone Circuit on 5 March.
Get involved
We want to hear what you’ve got to say – help us make services we can all be proud of
Get involved