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Universal Credit help

Get help and support with Universal Credit

Universal Credit (UC) is a single monthly payment for people out of work or in work on a low income.

UC includes rent and housing costs that are paid directly to you.

You are responsible for paying all rent due on your home.

To make a claim you'll need:

  • access to a computer and internet (claims for UC can only be made online)
  • an email address to register and receive updates about your claim
  • proof of who you are and where you live
  • a bank account for you to receive your monthly payments
  • details of your household members. You'll need to know their dates of birth

Making a claim is as easy as 1,2,3

We’re here to help

Need further support or would like to talk to someone direct?

Get in touch with our dedicated UC advisor, Kate Woolfenden on 0800 218 2000. Kate can help with:

  • UC advice and support
  • paying rent
  • setting up a direct debit or reoccurring payment so your home is not at risk

Watch this video to find out more about Universal Credit

 Plan – find out how to get prepared


Start your universal credit journey