Improvements and adaptations
If you’re considering making changes or home improvements to your property, it’s essential you contact us first to discuss your plans, before starting any work.
You will need our permission for any of your own changes or improvements. We will ask you to complete a form with details of what you wish to change, and request information to make sure the work meets any relevant safety standards or legislation.
You will be responsible for the maintenance of anything you have changed or installed.
Please call us on 0800 218 2000 to let us know what you wish to change and we’ll talk things through.
What are adaptations?
Adaptations are changes to your home that allow you to live independently.
For example, if you have mobility problems, we may be able to adapt your home to help you do things more easily, such as climbing the stairs or getting in and out of your bath.
How can I get an adaptation?
If you think you need some help, get in touch with us to speak to one of our specialist team.
We’ll set up an appointment to assess your needs, and talk through any support or changes we can offer.
Call us on 0800 218 2000 to get things started.