MySalix -
your online account
Log on or register to access a range of services
With MySalix you can manage your tenancy online, anytime with a range of services at your fingertips – it’s never been easier.
Using MySalix is now more straightforward and hassle-free. With our new repairs reporting tool, you can:
• Book repairs and change or cancel your appointments
Anytime, day or night – no waiting for office hours
• Upload photos directly
No need to choose words – just snap a picture of the repair needed and upload it directly, so we can see exactly what you need
• Got more than one issue?
You can now schedule all your repairs in a single booking
All this and more - 24 hours a day and without the need to call us
• Check your rent balance and set-up a new direct debit
• Download our improved new-look statements
• Make payments
• Report an issue and track your cases in real time
• Make a compliment or complaint
Our new and improved repairs services
We’ve listened closely to customer feedback, and made some significant improvements to our repairs service.
We've expanded our appointment times up to 7pm on weekdays, and introduced new Saturday appointments.
Plus, it's now easier than ever to book your repair online with the new and improved MySalix.
It’s quick and easy to get started.
You will need your rent account number to hand to register. This can be found on your green rent payment card – it’s the 19 digit number. You should receive the card within a week of moving into your new home.
Forgot your password? We can get you back up and running in no time – request a password reset.
MySalix help:
To sign up, you’ll need your rent account number to hand and the email address you’ve previously given us.
Your rent account number is the 19 digit number on your green rent payment card.
We’ll also ask for your date of birth, so we can match you on our system and complete a security check.
Send us an email at get.online@salixhomes.co.uk with your name and address so we can help.
Give us a quick call on 0800 218 2000 so we can check our records and get you up and running.
Please email enquiries@salixhomes.co.uk with your name and address and we’ll help you out.
How we can help you
An extra helping hand to our customers and local communities
How we can help you
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