Cleaning up communities and connecting with customers at WIN Day

Salix Homes colleagues have been hitting the streets of Salford to clean-up communities and connect with customers.

Teams from across our organisation were out in force in June for our latest Working in Neighbourhood (WIN) Day, which gives our entire workforce the opportunity to get to know our customers and communities better.

Armed with litter pickers and bin bags, colleagues rolled up their sleeves and cleared 48 bin bags of rubbish from our neighbourhoods across Salford, as part of the day’s activities.

We were also knocking on doors and speaking to residents as part of our Getting to Know You campaign, whereby we are contacting all our customers to learn a little more about them and their household to ensure our data is up to date. That data is being used to help us improve customer access to our services and support, and help us better understand the diverse range and needs of the people living in our communities.

Sian Grant, Executive Director of Customers and Communities at Salix Homes, said: “At Salix Homes, we’re on a mission to get back to our roots and refocus on our core values to provide good quality homes and services and our regular WIN Days form a key part of that commitment.

“We’re passionate about dealing with the issues that matter most to our customers, so a key focus of our June WIN Day was about tackling litter and fly-tipping. It was a real team effort, as everyone rolled up their sleeves and got stuck in with the clean-up, helping us to create safer and cleaner communities where our residents can be proud to live.

“Whatever role you do at Salix Homes, everyone gets involved in the WIN Days, which are proving a valuable opportunity for all our workforce to meet with our customers face-to-face, listen to their concerns, and better understand the communities we serve.”

The latest WIN Day also turned into an animal rescue mission for one group of officers who came across a lost dog. With the help of a customer, they were able to catch the dog and take it to a local vet where it was later reunited with its owner.

Last summer, we launched a new operating model and made changes to the way we work so we can give our customers better access to support and services, and the WIN Days form part of our new ways of working. We also have a team of new, dedicated housing officers out in our neighbourhoods, who aim to be a familiar face in our communities, creating closer connections with customers.

The next company-wide WIN Day takes place on Wednesday, September 4, but our Neighbourhood Teams hold regular events and activities across our communities including surgeries, drop-in sessions and clean-ups.

Keep an eye on our events calendar to see when we’re in your area.