Customer Satisfaction Survey - Have your say!

26 July, 2019

We are now undertaking our annual customer satisfaction survey for our tenants and leaseholders.

The survey consists of key questions that allow us to find out what you think of the services provided and enable us to benchmark against other housing providers.

We have appointed a company called TLF to conduct the survey via telephone with the interviewers introducing themselves as calling from TLF on behalf of Salix Homes.

We would like to encourage all of our customers to take part as your feedback is extremely important to us; however, you are given the option to opt out should you wish to, if you are contacted.

If you have an online account with us, you will receive a link to the survey via email if you wish to complete the survey online.

TLF are contacting a random sample of customers, not all customers will be contacted.

If you have any further queries, please contact the Improvement Team on 0800 218 2000 or email us at