New and improved MySalix portal now live

7 October, 2019

To celebrate National Customer Service Week, a national campaign which celebrates outstanding customer service, we’re launching some exciting new features to our online customer portal – MySalix.

The new and improved MySalix digital portal makes it even easier for our customers to manage their tenancy at the click of a button or tap of a phone.

It’s super simple to use and includes helpful queue-cutting technology, meaning tenants can save time booking repairs, managing your rent account and much more.

As part of the enhanced features, MySalix users can for the first time log, book and track repairs saving you time and hassle.

Leaky tap? Broken boiler? Reporting repairs has never been easier. Tenants can simply book a repair on the portal, schedule a time to suit them, and track the engineer, so they will be aware of who’s going to arrive and when.

The new portal also allows tenants to report any problems in real-time to our team, including anti-social behaviour, complaints and environmental issues. With the portal having the capability to track all cases in real time, we hope our tenants will always feel fully in the loop.

Lee Sugden, Salix Homes chief executive, said: “We are thrilled to unveil the latest features of MySalix, our new and improved customer portal, giving our tenants more control over their tenancy.

“The technology we have used is a first for the housing sector and we’re proud to be leading the way in delivering a truly digital service for our customers. It’s yet another example of how we are trying to rethink housing to make it work better for our customers and communities.”

Tenants who register with MySalix within the next three months, will be automatically entered into our monthly prize draw to win a Samsung tablet.

Visit to register and manage your MySalix account now.