Open the door to keep your home safe and secure

At Salix Homes, your safety is our priority, so we want you to help us keep your home safe by allowing us to carry out essential safety checks, home visits and repairs.

These checks are important and include gas and electrical inspections that are legally required to ensure you and your family are safe in your home.

Over the past year, we’ve invested significant resources in pursuing legal action to obtain warrants for homes where access for these critical safety checks has been denied. This is money that could be better spent on improving our homes and communities.

As a reminder, gas safety inspections are carried out annually for all properties with a gas boiler, fire, or cooker, and electrical inspections are conducted every five years. Throughout 2024/25, we spent £146k on legal costs to obtain access warrants for residential gas servicing. Generally, a gas check takes about an hour, while an electrical check may take up to four hours.

We also carry out regular home check-ins, which are routine visits to check in with our customers and make sure everything is okay with your home and tenancy.

These visits help us:
• Make sure you’re living safely and comfortably
• Update any contact or household details
• Offer support if you need it, whether it’s with your tenancy, the property or other services
• Spot any repairs or issues early before they become bigger problems.

It’s also a chance for you to ask us questions or raise any concerns you might have.
You’ll receive a letter in advance when it’s time for your home check-in, or gas and electrical inspection so you can easily arrange an appointment that works for you.

If you’d like more information or helpful tips to maintain a safe environment for you and your family, please check out our Home Safety Guide.