Home > About us > Our Promise to You

Our Promise to You

Read our Customer Charter

We’re committed to giving you an excellent service

Our Customer Charter sets out our commitment to delivering excellent services, in the way you expect. This is Our Promise to You.

We will ask for and value your views to help guide the decisions we make.

We will treat all of our customers with respect.

We will give you clear and accessible information, on time, on the issues that matter to you.

We will put the quality and safety of your home at the heart of how we build, improve, maintain, and manage your home and neighbourhood.

We will provide housing services to you that are efficient, consistent and easy to access.

We will treat all of our customers with respect.

We will work in partnership with you so you can independently monitor us.

For customers with additional needs, we can also make adjustments to how you access our services, upon request.

We will work in partnership with you so you can independently monitor us.

To help us deliver Our Promise, we ask:

That you are considerate and respectful to our staff, your neighbours and people in our communities
That you regularly update your contact information with us so we can deliver the best service to you
That when you can, you access our services using the MySalix online account so we can provide the best-value service and most convenient service for your rent
That when you spot a building safety concern, you report it to us quickly so we can resolve it and continue to keep your home safe
That you tell us if you’re struggling with your rent or any other issues so we can support you
That you let us know if things go wrong, so we can work with you to put them right
That you keep to the terms and conditions of your tenancy agreement