Service Charges

Our tenancy agreements specify that service charges are paid on a variable basis. That means we estimate the charge at the beginning of the financial year (April), before we know what the actual costs are going to be. At the end of the financial year (following April), we adjust the charge once we know what the actual costs have been that year.

This means your variable service charge can go up or down, depending on whether goods and services were more or less than we’d estimated.

We write to these customers each year. You can read our latest letters here.