Contact us
How to get in touch
MySalix account
Access many of our services through your MySalix online account – 24 hours a day, 7 days a week
Log on or sign upOur customer service opening hours are Monday to Friday, 8.00am to 9.00pm. Outside of these hours, including weekends and bank holidays, we will continue to offer an emergency service.
We’re happy to take Relay UK calls from deaf or speech impaired customers.
SignVideo
British Sign Language users can speak to us via a SignVideo BSL interpreter. (More information)
Make a complaint or give a compliment
Let us know whether we're doing well, or if you're unhappy about something
Complaints and complimentsOur office address
Reception is open Monday to Friday, 8.30am to 4.30pm (excluding bank holidays)
Salix Homes, Diamond House, 2 Peel Cross Road, Salford M5 4DT
Directions to Diamond HousePress and media enquiries
For journalists and members of the media who wish to contact us
Media enquiriesSome recent compliments we’ve received from our customers…
"Thank you very much!"
I would just like to say a massive thank you to everyone at Salix. From repairs that needed to be sorted to providing me with all the information to be able to live in a lovely, warm, comfortable environment.
Thank you very much.
"Proud to be a Salix Homes tenant"
Thank you for the outstanding support and service I had throughout resolving my rent account issue and to the team for the marvellous handling of the matter.
I'm always proud to be a Salix Homes tenant.
"Great customer service from Salix Homes"
Very nice guy, was helpful friendly and quick to check out the repair he was sent to do.
He cleared the bath and told me he was going to send for the drainage team as he thought the problem may occur again.
"Amazing" Night Service Team
Just wanted to say a massive thank you to the Night Service Team who got our fobs sorted today.
You guys are amazing!
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Manage my homeHow we can help you
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How we can help you