Contact us

Online self-service with MySalix

Login or register for a MySalix account to:

  • report and schedule a repair
  • pay your rent and check your balance
  • report anti-social behaviour
  • report an environmental problem, such as fly-tipping
  • manage your tenancy
  • apply to buy your home
  • make a complaint

Set up a MySalix account today if you do not have one.

Make a complaint

You can make a complaint using MySalix, even if you’re not one of our tenants.

Our complaints process will apply.

Salix Homes is a member of the Housing Ombudsman Service. This is a free, independent complaint resolution service.


General enquiries only

Call 0800 218 2000

Our address

Salix Homes
Diamond House
2 Peel Cross Rd
Salford M5 4DT

The reception area is still closed to the public.


Most of our services are now returning to normal while adhering to strict COVID-safe guidelines.

You can find out more about the status of the services we are able to provide safely on our Covid-19 service update.

Media enquiries

Visit our media centre for more information.


  • Download

    Customer Feedback and Complaints Policy

    File document, 69KB

  • Download

    Customer Feedback and Complaints Procedure

    File document, 75KB