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Contact us

We are operating a reduced service as a result of coronavirus

Most of our services are now returning to normal while adhering to strict COVID-safe guidelines. The reception at our head office, Diamond House. is still closed to the public.

You can find out more about the status of the services we are able to provide safely on our Covid-19 service update.


We are currently only able to accept new emergency and urgent repairs, but we expect to be able to accept new routine repairs from Monday, 13 July.

To book a repair, log in to your MySalix account.

You can also get in touch on 0800 218 2000.

Online self-service with MySalix

Login or register for a MySalix account to:

  • report and schedule a repair
  • pay your rent and check your balance
  • report anti-social behaviour
  • report an environmental problem, such as fly-tipping
  • manage your tenancy
  • apply to buy your home
  • tell us when our service has not been good
  • tell us when our service has been great

If you do not have a MySalix account set one up today.

Media enquiries

Visit our media centre for more information.