Salix Homes Newsletter
April 2026
Special Edition: The Salix Way
Welcome to the April 2026 edition of our customer newsletter, aiming to keep you updated with the latest news from Salix Homes.
In this edition:
• What is The Salix Way?
• Our Ambition for Customers
• Our Ambition for Colleagues
• Our Ambition for Homes
• Our Ambition for Communities
• Our Ambition for Business
• Crisis and Resilience Fund
• Reminder: Do you need extra support to evacuate your building in an emergency?
What is The Salix Way?
It’s more than a plan – it’s the way we do things at Salix Homes putting customers at the heart of how we work.
Our new corporate plan sets out our vision:
‘Salix Homes will provide more than good quality, affordable homes, it will support our customers and colleagues to achieve their potential, ensuring everything we do as an organisation will be for the benefit of our communities. This is The Salix Way.’
The plan also sets out clear ambitions:
- Customers: Our customers receive great customer service and value and trust Salix Homes as their landlord.
- Colleagues: We have skilled, talented, and engaged colleagues, in an environment that enables and supports them to provide great customer service.
- Homes: Our customers live in warm, safe, and well-maintained homes.
- Communities: Our customers live in well-maintained neighbourhoods and play an active role in making their communities better places to live.
- Business: We have an efficient, resilient, and well-managed organisation.
As we look ahead, we’re committed to continuing to invest in homes, improve services, and support our communities through changing times.
Tap the button to find out more:
Our Ambition for Customers
Our customers receive great customer service, value, and trust Salix Homes as their landlord.
We want every customer to feel valued, supported and confident in the services we provide – that means offering high‑quality, accessible support that truly reflects what matters most to you.
We’re always listening, learning and improving. By using data and real customer insight, we’re shaping services that respond to genuine needs and real experiences.
Our ambition is simple:
• Build trust
• Deliver value
• Put customers at the heart of everything we do
Find out how we’ll achieve and measure our ambition for customers:
Our Ambition for Colleagues
We have skilled, talented, and engaged colleagues, in an environment that enables and supports them to provide great customer service.
We want every colleague to feel valued, supported and confident in their role – because when people thrive, communities thrive.
We’re committed to building a culture that:
• Celebrates diversity
• Promotes wellbeing
• Champions personal and professional growth
By investing in our people and creating an environment where everyone can succeed, we strengthen our ability to deliver great services for our customers.
Find out how we’ll achieve and measure this ambition for colleagues:
Our Ambition for Homes
Our customers live in warm, safe, and well-maintained homes.
We’re continuing to invest in high‑quality homes that are safe, affordable and energy‑sustainable, now and for the future.
We will:
• Maintain and improve our existing homes
• Develop new homes built for the future
• Support sustainable living for all our customers
Find out how we’ll achieve and measure this ambition for homes:
Our Ambition for Communities
Our customers live in well-maintained neighbourhoods and play an active role in making their communities better places to live.
By working closely with customers, we’re helping create vibrant, inclusive communities that reflect the needs and aspirations of everyone who lives there.
Because when communities thrive, people thrive.
Find out how we’ll achieve and measure this ambition for communities:
Our Ambition for Business
We’re committed to being an efficient, resilient and well‑managed organisation – today and for the future.
That means:
• Staying agile and future‑ready
• Embracing new technology to keep our business efficient and secure
• Providing value for money for all customers
• Supporting our teams to deliver high‑quality services
Find out how we’ll achieve and measure this ambition for business:
Crisis and Resilience Fund
Are you facing an unexpected emergency?
The Crisis Payment Scheme can help if you’ve experienced a financial shock, loss of income, a domestic emergency, homelessness, or another urgent situation.
The support is funded by the UK Government and is available for essential items and short-term financial needs.
Apply here:
Reminder: Do you need extra support to evacuate your building in an emergency?
As of this month (April 2026), all high-rise buildings must have Residential Personal Emergency Evacuation Plans (RPEEPs) as part of new fire safety legislation helping to keep you safe.
What is an RPEEP?
A personal plan for anyone who may need extra support to evacuate their building safely in an emergency as lifts cannot be used during a fire.
Who does this apply to?
Anyone who may find it harder to evacuate, including people with:
• Mobility issues
• Long-term health conditions or mental health needs
• Hearing or sight loss
• Medication that affects alertness or movement
• Alcohol or substance dependency
• Later stages of pregnancy
• Anything else that could affect how you respond in an emergency
You don’t have to wait
We’ll be contacting all customers who live in high-rise buildings to ask a few questions and discuss any support needed and make sure any information we hold is up to date.
We’ll also ask you to sign an Evacuation Statement to share with Greater Manchester Fire and Rescue Service, so they know how best to support you in an emergency. And we will check in with you every year to see if your circumstances have changed.
But you don’t have to wait to hear from us.
If you think you may need extra support to evacuate your building safely in an emergency, please get in touch today. We’re here to help make sure you have the right plan in place to keep you safe.
Call: 0800 218 2000
Email: buildingsafety@salixhomes.co.uk
For more information, click the button below.
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