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Administration Officer


Who are we?

Salix Homes is a multi-award winning not for profit social housing provider based in Salford, Greater Manchester. The success of our vision of “Helping our communities live, grow and thrive together” is underpinned by effective and engaged colleagues. We want our colleagues to “Be Salix” by living and breathing the culture, values and vision of our organisation.

Our Tenancy Specialist Team

We are the Tenancy Specialist Team and we are responsible for providing an excellent level of complaints administration and supporting our customers through the Right to Buy Process. We also conduct tenancy changes (Assignment, Mutual Exchange, Succession, Joint to Sole and Sole to Joint Tenancy Changes) for our customers living in our homes. We also conduct complaints administration and handle Right to Buy and Right to Acquire claims.

The Role

We are looking for a professional with excellent administration skills. The role requires:

  • an Administration Officer who can provide a business support for managers who are handling formal complaints, de-escalated complaints and MP enquiries.
  • the ability to work with our customers to support their claim for the Right to Buy or Right to Acquire.
  • an excellent attitude and approach to customer service

Are you the right person for the job?

We are looking for candidates with an Administration background who is:

  • an excellent communicator and able to develop effective relationships
  • organised and has good ICT and interpersonal skills.
  • able to work under tight deadlines and be flexible with their approach
  • has knowledge of or is willing to learn about the Housing Act 1985

What you will get in return…

Salix Homes values our people and some of the benefits of working for us include;

  • Annual Salary of up to £21,074
  • Up to 33 day’s holiday + bank holidays
  • Flexi Time
  • Generous Defined Contribution Pension Scheme
  • Life Assurance worth 3 x annual salary
  • Health Cash Plan

How do I apply?

To be considered for this vacancy please email and attach the following completed;  

  • Cover Letter explaining how you meet the skills and experience required as outlined in the Job Role Profile
  • Current CV

*Please note that your application may not be accepted without a cover letter, which is considered a mandatory requirement for this role*

Salix Homes is an Equal Opportunities Employer and as such opposes all forms of unlawful or unfair discrimination. All employees will be recruited, trained and developed based on their ability and the requirements of the job.

Diamond House, Salford

Closing date: 
14th September, 2018
Interview Date: 
20th September, 2018


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    Job Role Profile - Administration Officer

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