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Salary: SH5 (£23,836)

Contract Type: Permanent

Who are we?

Salix Homes is a multi-award winning not for profit social housing provider based in Salford, Greater Manchester. The success of our vision of “Helping our communities live, grow and thrive together” is underpinned by effective and engaged colleagues. We want our colleagues to “Be Salix” by living and breathing the culture, values and vision of our organisation.

The Role

The main purpose of this role is to support the development of sustainable communities to live, grow, thrive, together through the delivery of high quality customer and neighbourhood focused services in relation to the property services of the organisation.

As part of the Customer Services Team, you will liaise directly with the organisations customers, contractors, operatives and suppliers on a daily basis ensuring high levels of communication, administration and delivering market-leading levels of customer satisfaction.

Some of your daily tasks will include;

  • Daily planning of workload and diaries for the operatives
  • Arrange and rearranging of customer appointments
  • Engage with a number of different stakeholders efficiently to drive both individual and business performance:
    • Customers
    • Operatives
    • Contractors
    • Suppliers
  • Work closely with performance managers to ensure best use of labour and time allocated to repairs

You will be working 36 hours a week on a flexible shift pattern between 08.00am – 5.00pm as part of a team delivering front line services to meet customer demand at first point of contact.

Are you the right person for the job?

This role would suit someone who is passionate about providing accurate, customer focused, fast paced operational support services in relation to property maintenance. You would be comfortable using your own initiative, able to adapt to changing work demands and complex challenges.

What you will get in return…

Salix Homes values our people and some of the benefits of working for us include;


-          Annual Salary of up to £23,836

-          Up to 33 day’s holidays + bank holidays

-          Generous Defined Contribution Pension Scheme

-          Life Assurance worth 3 x annual salary

-          Childcare Vouchers

-          Health Cash Plan

-          Flexi Time


How do I apply?

To be considered for this vacancy please email and attach the following completed;  

  • Cover Letter explaining how you meet the skills and experience required as outlined in the Job Role Profile
  • Current CV

Salix Homes is an Equal Opportunities Employer and as such opposes all forms of unlawful or unfair discrimination. All employees will be recruited, trained and developed based on their ability and the requirements of the job.

Location: Diamond House, Salford

Closing date: 
21st May, 2019


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