Our and your responsibilities

Who's responsible for looking after things in your home.

While Salix Homes is responsible for most repairs in and around your home, your tenancy agreement explains that certain repairs are your own responsibility.

Who takes care of what

We will repair most things that may go wrong to your home or stop working properly. If you report a repair which is your own responsibility to put right, we will let you know at the time.

A full list of all repairs and who is responsible is in Your Repairs Handbook.

As set out in your tenancy agreement, some things are your own responsibility to repair or maintain. Tenants’ responsibilities include:

  • Electrical appliances, cookers and heaters (unless they were provided by Salix Homes, not including items from any recycling scheme)
  • Fencing and gates
  • Gas fires (unless provided by Salix Homes)
  • Small cracks in plaster, which can be resolved with filler
  • Floor finishings e.g. carpets and laminate flooring
  • Maintaining and clearing gardens
  • Landscaping work to your garden, including minor repairs to your driveway or path
  • Providing replacement keys, including window keys
  • Maintaining or providing replacement lightbulbs, plugs or fuses
  • Maintaining, installing and replacing appliances such as washing machines, dishwashers, tumble dryers etc.
  • Repairing any damage caused by you, someone who lives with you, or a visitor
  • Sheds
  • TV aerials
  • Repairing or maintaining any improvements done by you
  • Plugs and chains to baths and sinks
  • Replacing broken toilet seats

A full list of all repairs and who is responsible is in Your Repairs Handbook.

Salix Homes can carry out certain repairs, but you will have to cover the cost. We will provide you with a price for completing these repairs and ask for a deposit. Rechargeable repairs include:

  • Changing your locks to provide you with replacement keys, including when lost or stolen
  • Repairs needed due to damage caused by you, a household member or a visitor to your home, or where forced entry is required by emergency services
  • Repairs due to alterations made by you, with or without our permission
  • Where we have to clear your home after you leave as you have not removed possessions or have left behind rubbish or other items

Your Repairs Handbook

For lots of helpful information, tips and advice, read our guide.

Repairs Handbook
Book a repair through MySalix

Book a repair through MySalix

The easy way to request and schedule a repair online

Log on to MySalix
Improvements and adaptations

Improvements and adaptations

Making changes to your home and help to keep living independently

Improvements and adaptations
Safety in your home

Safety in your home

Safety in our buildings and reporting concerns

Safety in your home