Update to our services

22 May, 2020

It is now two months since the reality of the COVID-19 pandemic began to be felt across the country.

Despite these trying times, we have been continuing to deliver what we can, whilst making sure we are keeping you and our staff safe and ensuring we still provide essential services. We are now hoping to be in a position where we can safely re-introduce more services. Over the coming weeks, you will start to see more of the following:

  • A more thorough grounds maintenance service, including regular grass-cutting
  • A more frequent caretaking and cleaning service in our blocks and communal areas
  • A greater number of repairs being carried out, including a number of outstanding repairs that we have had to postpone. We also hope to be able to book in new repairs in the coming weeks and we will be in touch to let you know when you can.
  • Patrols and responses to noise nuisance and anti-social behaviour issues

To help our teams work safely, please continue to stay alert and keep at least a two-metre distance.

In line with government guidelines, our head office Diamond House, will continue to be closed, with all our office-based teams working from home, however you can continue to contact our freephone number 0800 218 2000 and report issues on

Thank you for your continued patience and understanding during these unprecedented times. The safety of you and our staff are our utmost priority and we will ensure that all our services are safe and adhere to the latest advice and only return to normal when it is safe to do so.

If you are experiencing any financial difficulties or need any additional support to help manage the impacts of COVID-19, please do not hesitate to contact us on 0800 218 2000.

Finally, we’d like to encourage all our customers to stay safe and continue to stick to government rules in your day to day lives to help us all tackle this virus.