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This section will give you lots of information about:

  • what it means to be a Salix Homes customer

  • 'need to know' details about your tenancy

You can use the menu on the left-hand side to find out more.

Looking to move home?

Visit our Need a home section.

About your tenancy

What are my rights and responsibilities?

The full description of your rights and responsibilities is contained within your Tenancy Agreement.

How do I end my tenancy?

Ready to leave? If you decide to move out of your home you need to give notice in writing. All tenancies start and end on a Monday so your notice period must also end on a Monday. You can give notice by writing to us or contacting us for a special form.

Ending your tenancy properly is important. We may not offer you further housing in the future if there are unaddressed issues such as rent arrears or failing to comply with the terms of your tenancy. This may also affect the information we provide to other landlords about you so it is important you follow the correct procedure.

When you move out leave your home in a good, clean condition. If you don't, you may be charged for any repair work that is needed. We can't store things so don't leave any belongings behind or we may have to dispose of them and there may be a charge for this.

You need to return all your keys including the house/flat, any cupboards, sheds and storage lockers to your local Salix Homes office or caretaker by 12pm on the Monday you leave. You'll be given a receipt which is important to keep hold of. If you also rent a garage let us know if you want to continue to rent it.

Make sure you arrange to have your gas and electricity meters read before you leave and that any phones are disconnected. This is your responsibility and ensures you don't become liable for any bills after you've left.

What do I do if a tenant dies?

If you are the next of kin or acting on behalf of a tenant who has died please inform us as soon as you can, and provide a copy of the tenant's death certificate.

If you or someone else was living with the tenant when they died you should refer to succession of a tenancy for information on who may be eligible to take on the tenancy.

If you are a joint tenant or you have been living with the tenant prior to their death you will need to contact us and we can assist you.

Following the death of the tenant only the Executor (person given authority in the tenant's Will to deal with their affairs) or the Administrator (person who has been given Grant of Probate for the tenant) can legally end the tenancy on behalf of the tenant. You should seek independent legal advice. The Executor or Administrator can complete the Termination of tenancy form (available from your local Salix Homes office) to end the tenancy. We will need to see proof that the person is the Executor or Administrator.

If there is no Executor or Administrator, Salix Homes will service a Notice to Quit on the Public Trustee in order to end the tenancy. Rent and housing benefit rent will continue to be charged until the tenancy has ended and the keys to the property have been returned. Any arrears that accrue should be paid from the deceased tenant's estate. If the deceased tenant was claiming housing benefit this ends immediately on their death.

Accessing the property - If no one has keys to the deceased tenant's property, Salix Homes can only issue a set of keys to the Executor or Administrator. You should make arrangements to clear the property of all the deceased tenant's furniture and personal belongings before returning the keys. If there are items left behind Salix Homes will dispose of them and will charge the tenant's estate for the cost of removal. This is called a recharge.

You need to return all your keys including the house/flat, any cupboards, sheds and storage lockers to your local Salix Homes office or caretaker. You'll be given a receipt which is important to keep hold of.

How do I make a name change on my tenancy agreement?

A tenant can formally change their name or any household member at any time. One of the following original documents must be provided as evidence, to assist in the prevention and detection of tenancy fraud: Marriage certificate; Final decree of divorce (Decree Absolute) and Deed poll document.

A name change application will need to be completed. Before any paperwork is signed, proof of identification must be obtained from all parties. This includes two forms of identification (one of which must be photographic) to assist in the prevention and detection of tenancy fraud. You can download the Name Change Application below.

How do I change from a joint to a sole tenancy?

If you are a joint tenant and one of the tenants has left the property contact us and we can advise on the process of having the tenancy changed from a joint to sole.

The joint tenancy is not affected as long as the remaining tenant pays the rent and abides by their tenancy agreement. Any person/s who is a joint tenant who has left their property may face difficulty in securing alternate accommodation as they remain a joint tenant with Salix Homes.

The tenancy agreement is a legally binding contract between both tenant/s and Salix Homes. We have no obligation to re-granting a sole tenancy and this request can be refused in the following circumstances:

  • The property is provided to meet specific needs and the proposed sole tenant does not have the required needs
  • Monies are owed to Salix Homes by the current tenants
  • The current tenants have a Notice of Seeking Possession issued against them
  • The current tenants are subject to a court order for any breach of tenancy
  • Reports of anti-social behavior against the current tenants have been received within the previous 12 months
  • A new sole tenancy would result in the property becoming under occupied by more than 1 bedroom and where under occupation occurs, the applicant cannot demonstrate affordability
  • The proposed sole tenant owns property elsewhere
  • There has already been a change of tenancy other than an assignment by way of mutual exchange

Due to the complexity around a change in tenancy it is important you speak to us as soon as possible for advice and guidance. Download the joint to sole tenancy application form below.

How do I move from a sole to joint tenancy?

An application to change a sole tenancy to a joint tenancy will only be considered where the sole tenant requests this change themselves by completing an application form.

Salix Homes has no obligation to re-granting a joint tenancy and this request can be refused in the following circumstances:

  • The proposed joint tenant would not qualify as a successor to the sole tenant in the event of their death
  • The property is provided to meet specific needs and the proposed joint tenant does not have the required needs
  • The proposed joint tenant cannot provide satisfactory evidence of 12 months' residency
  • Monies are owed to Salix Homes by the current tenant
  • The current tenant has a Notice of Seeking Possession issued against them
  • The current tenant is subject to a court order for any breach of tenancy
  • Reports of anti-social behaviour against the current tenant have been received within the previous 12 months
  • A new joint tenancy would result in the property becoming overcrowded
  • A new joint tenancy would result in the property becoming under occupied by more than 1 bedroom and where under occupation occurs, the applicant cannot demonstrate affordability
  • The proposed joint tenant already has a tenancy or owns property
  • The proposed joint tenant would not occupy the property as their only or principal home
  • There has already been a change of tenancy other than an assignment by way of mutual exchange
  • The proposed joint tenant is under 18 years of age Salix Homes can only offer limited information and advise tenants to get independent legal advice about transferring the tenancy into a joint tenancy.

Before any paperwork is signed, proof of identification must be obtained from all parties. This includes two forms of identification (one of which must be photographic) to assist in the prevention and detection of tenancy fraud. Download the sole to joint tenancy application form below.

How do I update my household details?

All tenants can update their household makeup at any point during their tenancy this can be to add a:

  • Household Member - Parent, Grandparent, Child, Grandchildren, Sibling, (including half sibling), Uncle, Aunt, Nephew, Niece, Adopted child or stepchild, Wife, Husband, Unmarried or unregistered partner (including civil partner) and/or Carer.
  • Lodger - A lodger is a person not featured in the household definitions; they rent a room in their landlord's home. They may receive some services from the landlord, such as meals, laundry or cleaning. If you are looking for a lodger check out the Pinpoint scheme.
  • Sub Tenant - A subtenant is a person not featured in the household definition, and has the use of a private room in the property.

It is important before applying to take in a household member, lodger or sub tenant to check with The Department of Work and Pensions what difference this will have on your benefits. A Household Details Change Form will need to be submitted to us along with the relevant information outlined in the application form. This can be downloaded below.

In some instances Salix Homes may refuse to approve applications to add a household member / lodgers/ sub tenants if:

  • Any person/s other than dependent children do not meet the age restriction at the property inline with the local lettings policy
  • Overcrowding as detailed in the Housing Act 1985 ‘Statutory Overcrowding’, would occur, this does not include any dependent children.

Salix Homes will hold tenants responsible for the actions or behaviour of any household / lodgers, sub tenants who breach the responsibilities outlined in the Tenancy Agreement.

How do I pass my tenancy onto someone else?

Assignment  is the legal term used when a tenant wishes to pass their tenancy over to a person that would be eligible to a potential successor. Once an assignment has taken place all the rights and responsibilities of the tenancy are passed from the original tenant to the new tenant.

Only certain tenants are able to assign so you need to check with us if you are eligible. You can also only assign a tenancy to certain people:

  • A spouse or registered civil partner, as long as s/he is living with you
  • Another member of your family (this includes cohabiting partners, children, parents, siblings and most other close relatives), as long the person you want to assign the tenancy to has been living with you for at least one year.

You can only assign your tenancy with permission from Salix Homes an Assignment is a legal process, and all parties need to agree to the assignment. Download the Succession Assignment application form below.

Succession - When a tenant dies, the tenancy does not automatically end. A tenancy can legally be passed on to the spouse or civil partner of a tenant and, in some cases, another family member. This process is called ‘succession’.

If someone succeeds to a tenancy, they will have the same type of tenancy as the person who died.

If your tenancy is joint and one of the joint tenants dies, the surviving joint tenant will automatically take over the tenancy by succession. Salix Homes needs to know about this so we can update our records.

Anyone residing at a property following the death of a tenant needs to contact us as soon as possible. Once a succession has happened there can be no further right of succession by any other person. Download the Succession Assignment application form below.

Documents

  • Download

    Tenancy agreement: assured tenancy

    PDF document, 444KB

  • Download

    Tenancy agreement: starter tenancy

    PDF document, 446KB

  • Download

    Tenancy agreement: transferring tenants

    PDF document, 461KB