Salix Homes celebrates National Customer Service Week 2020

2 October, 2020

Annual Customer Service Survey – have your say!

National Customer Service Week (5th to 9th October) aims to raise awareness of customer service and the vital role it plays in successful business practice.

As part of the week, we are now undertaking our annual customer satisfaction survey for our tenants.

The survey consists of key questions that allow us to find out what you think of the services we provide and enable us to benchmark against other housing providers.

We have appointed a company called TLF to conduct the survey via telephone with the interviewers introducing themselves as calling from TLF on behalf of Salix Homes.

We would like to encourage all of our customers to take part as your feedback is extremely important to us; however, you are given the option to opt out should you wish to, if you are contacted.

If you have an online account with us, you will receive a link to the survey via email if you wish to complete the survey online.

TLF are contacting a random sample of customers, not all customers will be contacted.

If you have any further queries, please contact the Customer Engagement Team on 0800 218 2000 or email us at