Our repair service

Due to the latest coronavirus restrictions, we are not making non-essential repairs

Emergency repairs are those:

  • that pose a danger to you
  • that pose a danger to others
  • where your home may get damaged if action is not taken straight away

For example:

  • blocked or fractured drains
  • gas escapes
  • electrical faults
  • major leaks or bursts
  • broken windows and other glass 
  • total loss of electrical power
  • total loss of water supply
  • insecure window or door locks

For emergency repairs call 0800 218 2000.

We’ll visit you within 2 hours of reporting the problem to assess the situation. We may need to visit again to make the repair, but if we can fix it there and then, we will.

Some repairs are your responsibility

We will not make repairs to anything that belongs to you.

For example:

  • televisions
  • satellite dishes and TV aerials
  • washing machines
  • portable heaters
  • cookers

You need to make some repairs yourself as part of your tenancy agreement.

For example:

  • toilet seats
  • bath and sink plugs and chains
  • electrical plugs and fuses
  • replacing keys
  • replacing light bulbs
  • carpets and laminate flooring
  • damage caused by someone who lives in your home, or a visitor
  • driveways
  • fencing and gates
  • garden maintenance

You can see a full list of repairs in the Report a repair guide below.

If in doubt, we’ll be able to let you know who needs to do what when you book a repair.

How to book a repair appointment

The easiest way to book a repair appointment is online. 

Visit to log in and book a convenient date and time.

The Report a repair guide below has a handy list of common problems. It may help you describe your repair needs more accurately.

Need to register?

You can register for MySalix online. You'll need your rent account reference number to hand.

By telephone

Get in touch on 0800 218 2000.

How long will it take to get my repair done?

Most repair appointments happen within a couple of weeks. You’ll be able to choose a date and time when you book your repair. We’ll be able to give you an idea of how long you’ll need to wait once we know what the repair involves.


  • Download

    Report a repair booklet 2020

    PDF document, 2MB