Helping prevent damp, mould and condensation in your home
At Salix Homes, we take the condition of our homes very seriously and we are committed to making sure all our customers have a healthy and safe home, free from damp, mould and condensation.
We have recently secured funding to install smart thermostats in more than 2,000 properties across Salford, which will act as an early warning indicator to let us know if your home is at risk of damp, mould or condensation.
We’re writing to customers whose homes have been recommended for the installation of this smart technology. The device will replace your existing boiler thermostat, which is the controller for the heating system in your home.
By installing a smart thermostat in your home, we will be able to determine if the property is at risk of damp, mould and condensation and it will enable us to take the necessary steps to prevent it before it becomes an issue.
The devices are small, non-intrusive, and quick and simple to install and use. They may be installed in several locations around your home.
The devices are used to measure the temperature, airflow and humidity inside your home, and if they detect an issue, they will send us a warning signal directly to let us know. We can then contact you to arrange an inspection to determine if any further action is required to prevent damp, mould and condensation forming in your home.
The devices can also detect any faults with your boiler and will let us know about those too, so we can take action if we need to.
The smart devices will be installed by our partner contractor – Connolly – and customers whose homes have been selected will receive a letter from Connolly to arrange an appointment for installation.
The installation is expected to take around one hour and Connolly will discuss the process with you and explain where the devices will be installed and why.
We’d like to remind you that all Salix Homes representatives and our contractors carry photo identification, and not to let anyone into your home without ID. If you are unsure about a visitor to your home, please call us on 0800 218 2000.
Data Protection is a matter of trust, and your trust is important to us. We respect your privacy and want to reassure you we are committed to handling your data with care and attention to detail. We comply with the UK Data Protection laws and GDPR (General Data Protection Regulation). Read our full data protection and privacy statements.
As this work has funding from the Greater Manchester Combined Authority (GMCA), you can also read the Privacy Notice for the GM Social Housing Quality Fund.
The Green Doctor
We’ve joined forces with the Green Doctor service to help our residents stay warm, stay well and save money on household bills.Find out more