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Our performance

Why performance is important

We are committed to the delivery of first class housing services that continually improve and meet our customers' needs and aspirations.

We aim to provide high-quality housing in clean and safe communities, so that we can help our communities live, grow and thrive, together.

Performance management plays a big role in this, so it's vital that we’re able to measure and evaluate how well different parts of the business are performing and the difference we are making to our customers.

Making sure our customers are aware of how we are doing and giving them the opportunity to let us know their thoughts is also very important to us.

Performance figures

We measure our performance across different areas of the business and different things are measured either every month, quarterly (four times a year) or even annually (each year).

Each year we produce an annual review reporting on how we've performed for that year.

You can download all our annual reviews and quarterly performance figures below. You can also view our annual Financial Statements.


  • Download

    Rethinking Housing: A Review of 2017-18

    PDF document, 7MB

  • Download

    Performance Report - May 2020

    File document, 50KB

  • Download

    Customer Charter Performance Quarter 4

    File document, 103KB